Conflict causes stress, low morale, and decreased productivity This pocket guide is for leaders who want to learn skills that will prevent and resolve conflicts and ensure a better working environment Readers will learn how to recognize patterns of conflict, identify causes of conflict, prevent conflicts from developing (and escalating), оддсе and apply conflict resolution techniques By mastering these skills managers will be able to better serve their employees, helping them to navigate through interpersonal conflicts and maintain workplace productivity.  HamiltoISBN 0874254809.