Written by a retired military officer, this book includes insights gained from leadership experiences in many environments and locations Clark studied management principles and concepts while managing workplaces in Japan, Vietnam, Turkey, the Philippines and numerous locations in the United States He also incorporates his enlisted experience оддъы to consider conflict from both sides of the work environment: leaders and workers This book graphically defines the workplace conflict zone and describes how that zone is created and how it impacts productivity It also introduces and defines a new management and leadership concept titled, Supportive Management Under this concept, leaders and workers function in concert to support company goals and personal goals This supportive management concept is guided by four key words These four words that determine the effectiveness of an organization include: confidence, risk, action and results Productivity, quality, and harmony in a work environment are ultimately determined by the level of understanding and the sincerity of application of these words When leaders and workers understand and apply these words, conflict is eliminated and productivity is maximized.  В сборнике2010 г Мягкая обложка, 240 стр ISBN 145288823X.